Privacy Policy

Last updated: April 23, 2026 · Effective immediately

This Privacy Policy describes how The Twinkle Club (operated by Twinkle Lalwani, Bhopal, Madhya Pradesh, India) collects, uses, and protects your personal information when you visit thetwinkleclub.com, access our programs, or engage with our community. By using our services, you agree to the practices described herein.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

Information you provide:

• Full name, email address, phone number, and WhatsApp number when you register for a masterclass, purchase a membership, or fill out a contact form

• Professional background, goals, and personal challenges you share in intake forms, coaching sessions, or community interactions

• Payment and billing details when you enrol in paid programs (processed securely via iMultiply)

• Communications with us via email, WhatsApp (AiSensy), or social media

• Handwriting samples, journal entries, or other materials you submit as part of coaching programs (including graphology/graphotherapy sessions)

• Testimonials, reviews, or success stories you voluntarily share

Information collected automatically:

• IP address, browser type, device information, and operating system

• Pages visited, time spent on site, referring URLs, and click patterns

• Session recordings and heatmaps (used via analytics tools to improve user experience)

• Course progress, login times, and engagement within the learning management system

2. How We Use Your Information

Your information is used exclusively to serve you better and deliver the transformation you've enrolled for:

• To process enrollments, payments, and provide access to programs and memberships

• To send program content, session reminders, and resources via email and WhatsApp

• To personalise your coaching experience and track your progress through the T-W-I-N-K-L-E Protocol

• To communicate about schedule changes, new offerings, and community updates

• To respond to your queries, support requests, and feedback

• To send newsletters and promotional content about The Twinkle Club (you may opt out at any time)

• To improve our website, programs, and content based on usage data

• To comply with applicable legal obligations

3. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service Providers: With trusted third-party platforms that help us operate our services — including iMultiply (our primary platform for payments, LMS, landing pages & automation), AiSensy / WABA (WhatsApp communications), Zoom (live sessions), and email service providers. These partners are contractually bound to protect your data.

• Legal Requirements: When required by Indian law, court order, or governmental authority.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, you will be notified before your data is transferred.

• With Your Consent: Your success stories or testimonials shared publicly only with your explicit written permission.

Your personal coaching disclosures, handwriting samples, and session content are treated as strictly confidential and are never shared without your explicit consent.

4. Cookies & Tracking

Our website may use cookies to enhance user experience and analyze website traffic.

• Essential Cookies: Required for the website to function correctly (session management, login state).

• Analytics Cookies: Help us understand how visitors use the site (Google Analytics, Meta Pixel).

• Marketing Cookies: Used to show relevant ads on social media platforms and measure campaign performance.

You may manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. By continuing to use our site, you consent to our use of cookies as described.

5. Payment Information

All payment transactions are processed securely through iMultiply and their integrated payment gateway partners. We do not store your credit/debit card numbers, UPI credentials, or net banking details on our servers. All financial transactions are encrypted and comply with applicable PCI-DSS standards.

For billing queries, please contact us directly at the email below.

6. Communications

By providing your contact details, you consent to receive communications from The Twinkle Club including:

• Program-related messages (session links, recordings, resources)

• WhatsApp updates via AiSensy automation

• Email newsletters and promotional content

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email, or by messaging us directly. Note that transactional communications (e.g., session reminders, billing receipts) cannot be opted out of while you are an active member.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account and purchase data: retained for 7 years for financial and legal compliance

• Coaching session notes and program submissions: retained for the duration of your membership plus 2 years

• Marketing data: retained until you opt out or request deletion

Upon request, we will delete your personal data in accordance with applicable law, except where retention is required for legal or financial compliance.

8. Your Rights

You have the following rights with respect to your personal data:

• Access: Request a copy of the personal data we hold about you

• Correction: Request correction of inaccurate or incomplete data

• Deletion: Request deletion of your personal data (subject to legal obligations)

• Portability: Request your data in a portable format

• Objection: Object to processing of your data for marketing purposes

• Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, write to us at hello@thetwinkleclub.com. We will respond within 30 days.

9. Children's Privacy

Our services are designed for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with personal data, please contact us immediately and we will delete such information promptly.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on our website. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us:

• Business Name: The Twinkle Club

• Operated by: Twinkle Lalwani

• Location: Bhilai, Chhattisgarh, India

• Email: info@thetwinkleclub.com

• Website: thetwinkleclub.com